01
Delivery
Available delivery methods, charges and estimated arrival times are calculated for your address and shown at Shopify checkout before payment. Complimentary global shipping applies to eligible orders over $500.
Customer care
Shipping
& returns.
Clear delivery information, considered returns and support when you need it.
Shopify securely powers checkout, order records and refunds. SEKHON sets and fulfils the shipping and return policy described below.
02
Tracking
After your order is fulfilled, tracking information is sent to the email address used at checkout. Use that link to follow the shipment; supported orders can also be tracked through Shop.
03
Returns
You may request a return within 14 days of delivery. Items must be unworn, unused and returned in their original condition with all tags and packaging intact.
The return process
Four simple
steps.
01
Request
Email us with your order number, the item you want to return and the reason for your request.
02
Approval
Our team will confirm eligibility and send the return address and packing instructions. Please wait for approval before sending anything.
03
Inspection
Once received, the item is inspected to confirm it meets the return conditions.
04
Refund
Approved refunds are issued through Shopify to the original payment method. Your bank or payment provider may need additional time to post the funds.
Wrong or damaged item? Contact us promptly with your order number and clear photos so our team can help. Eligibility may be limited for worn, altered, personalised or marked final-sale items.